Graduation Ticket Information
Find out about the ticket options available, costs, who requires a ticket and how you will receive your tickets. In a bid to reduce the amount of paper used we use an e-ticket system where your tickets will be sent to the email you used to book everything you need for your graduation.
- Autumn ticket sales will open at 12:00 (BST) on Friday 15 September 2023.
- Graduand tickets are free-of-charge.
- Guest ticket prices: Adults: £25pp and Children (2-17 years): £10pp.
- E-tickets will be sent a week before the ceremony.
All confirmed eligible Graduands will be sent an email explaining how to book their Graduand and guest tickets via the booking portal.
Tickets are allocated on a first-come, first-served basis and places are subject to availability for both students and guests. Please note, tickets for both Graduands and guests may ‘sell out’ before the closure of ticket sales.
When booking tickets, please inform us of any access requirements. As all tickets are pre-allocated, if we are not aware of your or your guests’ requirements at the point of booking, we are unlikely to be able to accommodate your needs.
If you are unable to book online via the portal, please contact Graduation Attire via the live chat function, 01234 988880 or [email protected].
Tickets for graduating students are free-of-charge, however, you will need to confirm your attendance by booking your gown hire via the booking portal. You will receive a confirmation email once processed.
Guest tickets are priced as follows:
Children (2-17 years) £10pp
Children under two can sit in the lap of an adult and therefore do not require a ticket. Should you wish to bring an infant carrier into the hall, please note you will need to book a child ticket to ensure a seat is allocated with the rest of your booking as these cannot be placed on the floor. Pushchairs and buggies are not permitted in the hall, however can be left in the cloakroom free-of-charge.
Each Graduand will have the opportunity to purchase a maximum of two guest tickets in the first instance when the booking portal opens.
Additional tickets may become available to purchase at a later date on a first-come, first-served basis. These tickets cannot be reserved and will not be released until the first ticketing window has closed. Students who have confirmed their attendance will receive an email notifying them of additional tickets if available.
Receiving your tickets
E-tickets for Graduands and guests will be sent out during the week running up to the ceremonies. You will need to bring a digital or paper copy of your ticket to graduation, so your unique QR code can be scanned and you can be registered. Please note, as a graduating student, it is very important your Graduand ticket is checked in by the registration team on Level -1 as soon as you arrive. Otherwise, your name will not be called to cross the stage.
Unable to attend your ceremony?
If you are unable to attend your official graduation date and would like to postpone your attendance and transfer to another ceremony, please click here and complete the 'graduation transfer request form'.
Subject to capacity and to the discretion of the Graduation Team, you will be added to the next graduation transfer list.
Please note, transfers will not automatically be actioned and any transfer request needs to be received within three months of the ceremony you were due to attend.
Cancellations and refunds
To request a refund or cancel your attendance to graduation, please contact Graduation Attire directly via the Live Chat function, 01234 988880 or [email protected]
All cancellation and refund requests should be sumbitted, acknowledged and accepted by the Graduation Attire suppliers by 17:00 on Monday 16 October 2023. No refunds will be actioned after this date.
Please click here for full terms and conditions.
If your query was not answered in the section above, please check out our frequently asked questions below.
Am I automatically allocated a seat at graduation?
No, you are not automatically allocated a seat at graduation. As not all students wish to attend a ceremony, you will need to book your free-of-charge Graduand ticket via the booking portal when ordering your gown.
Graduand tickets are limited in number, allocated on a first-come, first-served basis and may be fully booked prior to the closure of ticket sales. If you are unable to secure a Graduand ticket, you will not be able to attend the graduation ceremony.
If you would like to transfer to another ceremony, please follow the steps outlined in 'Unable to attend your ceremony?' above.
Why do my guests have to pay?
The charge for guest ticket helps to pay for the cost of the ceremony, and allows us to keep Graduand tickets free-of-charge.
Who do I inform about access requirements?
When booking your tickets, there is a section where you can inform us if either you or your guests have any access requirements. Please provide this information at this stage as we will be unable to accommodate any on-the-day requests.
Information on the venue’s accessibility can be found on our Venue Information page.
My guests cannot attend, can I get a refund?
Yes, you are able to cancel your guest tickets through the booking portal and receive a refund if cancelled prior to the refund deadline. Any requests made after the deadline cannot be actioned.
How do I receive my tickets?
You will receive your Graduand and guest tickets via email approx. 1 week prior to your ceremony. You will need to bring a copy of these with you to graduation in order to access the Concert Hall - we recommend a digital copy but you can print your tickets if preferred.
To activate your e-tickets, please check in at the registration desk located on Level -1 on arrival.
How many guest tickets can I buy?
Each Graduand will be able to purchase a maximum of two guest tickets in the first instance. Additional guest tickets may become available at a later date. The Graduation Team will communicate any availability via email within two weeks of the initial window closing.
How do I request extra guest tickets?
If additional guest tickets are available after the initial ticket window has closed, you will receive an email from the Graduation Team within two weeks of the window closing. These tickets are first-come, first-served and will be sold in the same way via the booking portal.
Please note that we cannot take requests for any guest tickets via email.