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    • At The University of Law we treat the personal data that you share with us, with the utmost care and privacy.  We comply fully with The Data Protection Act 1998 and will only process your personal data in the normal and proper conduct of academic and business operations.

      For more details, please view our Terms and conditions of website use and data protection policy.

      Our website uses cookies so please also view our Cookies and privacy policy.

    • How do I get on a course?
      Can I use my previous experience?
      • You may be able to claim credits for your course, based on:
        • Previous courses you’ve taken in the same subject area
        • Practical experience of work in the industry
        • Training you have completed as part of a job
      When can I start?
      Can I get help with fees?
    • We want you to have a good learning experience during your time at the University.

      You will have access to:

      • Great personal and subject tutors
      • A range of different learning activities
      • Regular feedback
      • A good learning environment
      • Support to help you succeed

      We will:

      • Work with you to improve and update our teaching
      • Encourage you to take an active role in shaping your learning
      • Help you to recognise your achievements and where you need to improve

      For full details see the Learning and Teaching Policy

    • If you would like advice on how to make a complaint, please see the “When things go wrong” section.

      Whether the support you need is specific to you or of a more general nature the University offers the following:

      Learning Difficulties and Disability

      Concerned about the demands made by each course? 

      See www.law.ac.uk/disability-support-service to access overviews of each course and the study skills required for successful completion.

      All students are required to tell us about any learning difficulties, disabilities or medical conditions that may require emergency first aid, so that we can put appropriate arrangements in place where necessary

      See the Disability Support Policy for details on:

      • When and how to inform the University
      • How to obtain a Disability Support Agreement (if required)
      • Action to take if a Disability Support Agreement is not awarded
      Diversity

      We are committed to equal opportunity for all its students and comply fully with all applicable legal requirements in the Equal Opportunities Act 2010 through our Diversity Policy.  

      See the Diversity Policy to find out:

      • What the University aims to achieve and in what areas
      • Who ensures application of the policy
      • Your part in ensuring that the University applies its policy
      • How to make a complaint
      Counselling

      You may find that you need the help of an objective listener during your period of study with us.  We therefore provide access to external counsellors.

      See the Counselling Policy to find details about:

      • The service provided
      • Access to the service
      • Confidentiality and exceptions to the rule
      • Access to data compiled
      • How to make a complaint
      Library

      In addition to the University on-line library, each Centre also has traditional library facilities.

      See the Library Services Policy to find out what we aim to provide in terms of:

      • The learning environment
      • The staff available
      • The working structures of the library from book loans to fines
      • Training and user support
      • How to make a complaint
      Who are our staff?

      Interested in our promise to you to recruit appropriately qualified staff?

      See the Learning and Development for Student Support Policy to view those promises.

      Employability (Careers and Pro Bono)

      We provide an Employability Service which in an ever-demanding workplace aims to provide you with support in finding work, practical experience, training contracts, etc.

      The Employability Service offers a wealth of different advice.

      See the Employability Service – Statement of Service (Students) protocol for details about:

      • The general ‘service’ provided
      • Those providing the service
      • The professional requirements of the service
      • When you will have access to the service (pre-acceptance / current and other students/ alumni)
      • What the ‘service’ expects from students
      • Giving feedback
      • Making complaints
      • Disclaimers

      See the Employability Service – External Opportunities (Placements) Policy for details about:

      • External opportunities
      • Placements
      • Shadowing
      • Advice work
      • Insight days
      • Public legal education

      See the Employability Service – Statement of Service (Recruiters) protocol for details about:

      • Employability Services’ relationship with Recruiters and Recruitment Agencies

      See the Employability Service – Equal Opportunities Policy for details on:

      • Equal opportunities

      See the Employability Service – Confidentiality Policy for details on:

      • Confidentiality and exceptions

      The general framework within which the University works in the area of Employability through its Careers and Pro Bono Departments can be found here

      We also have an over-arching policy that covers all of the above areas. For full details, see the Enabling Student Development and Achievement Policy

    • We want to hear from you about:
      • application and admission
      • induction
      • programme design, development and approval, including delivery
      • learning and teaching
      • student enhancement (learning resources, employability, learning support, pastoral care)
      • assessment
      • external examining
      • programme monitoring and review
      • working with other institutions
      • policy development
      • higher education review
      Want to get involved?

      As a student of the University, you will have access to the Student Association, and you can feedback in a variety of ways. For example, you can give your opinion by:

      • Filling in a survey at the start, end and throughout your course
      • Informing your Class Representative, Course Representative or Centre Officer
      • Attending a focus group
      • Attend SSLC meetings
      • Attending Student Parliament meetings
      • For more information, visit the Student Association site, available via ELITE
      Or you can help make changes within the University by:
      • Become a student representative as part of the Student Association
      • Applying to become a student member of the Academic Board
      • Apply to become the next Student Association President (paid role)
      • For more information, visit the Student Association site, available via ELITE

      For full details see the Student Engagement Policy 

    • What if I want to take a break from my studies?
      What if the course I want to attend is cancelled before I start?
      What happens when the University plans to close down a programme?
      • In very rare circumstances, it may be necessary for us to close courses that are already running
      • Student interests are protected
      • For full details, see the Programme Closure Policy
    • The over-arching Assessment Policy can be found here

      If you have any specific queries about your assessments, please refer to your Student Handbook, the Assessment Regulations for your course, or speak to someone in the Assessment Office at your centre.

      If I’m unhappy with my grade, what can I do?
      • There are some circumstances in which you can appeal your result – see the Academic Appeals and Reviews Policy
      • Please note that there is no appeal against the academic judgement of the Board of Examiners or an External Examiner
      • You can appeal if you believe that the Board of Examiners have misapplied the Regulations of the Board or there are new circumstances or circumstances not previously made known to the Board and you have a good reason why you are only now making them known
      • The exact wording and detail varies from course to course – so please read the relevant Assessment Regulations carefully
      • Should you wish to submit a Stage One Appeal, you can find the application form here
    • Unhappy about something?

      You should always try to resolve it informally first by:

      • If things go wrong, you can contact the Student Association for advice and assistance on what to do next.
      • speaking to the relevant department (eg Student Services, IT, etc)
      • speaking to your tutor
      • speaking to your Head of Students
      If you’re still unhappy, you can make a formal complaint by:
      Please note – the Complaints Policy does not cover:

      If you have any questions, feel free to contact complaints@law.ac.uk

      For more details see the Student Complaints Policy 

      For details of outcomes from complaints submitted to the Office of the Independent Adjudicator (OIA), please see this summary.

    • Former Student Records

      What records can I obtain?

      Academic Registry
      14 Store Street
      London
      WC1E 7DE

      Fax: +44 (0)207 637 0264 (marked Academic Registry)
      E-mail: click here

      Information for former students
      The Registry will, where possible, provide the following documents, for a fee for a range of courses:

      • Confirmation of Attendance 
      • Official Confirmation of Results 
      • Transcripts of results (for courses commencing after 2002)
      • Syllabus information 
      • Certificates (for courses commencing after 2007)

      For further details on these documents and how to obtain them, please see the related links below.

      Many documents can be provided in hard-copy or electronically by e-mail.  Please provide details on the order form(s) under "Address to which the document should be sent".

      All of the application forms to request the relevant documents can be completed electronically and e-mailed to us using the address above, or can be printed off, completed manually and submitted by post.

      The majority of requests for academic references are dealt with by Student Services in the Centre of study, although some may be referred to the Registry for action. Please see the details under related links below.

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed form.


      Confirmation of Attendance

      Can I get confirmation of attendance on the course I studied?

      The Registry can provide individual letters confirming attendance on a course for the following courses:

      • Bar Professional Training Course (this includes Bar Vocational Course)
      • Graduate Diploma in Law (this includes Postgraduate Diploma in Law and Common Professional Examination)
      • Legal Practice Course (this includes Postgraduate Diploma in Legal Practice and Law Society Finals)
      • Master of Laws
      • Undergraduate or Postgraduate Bachelor of Laws
      • Professional Development Courses (where the information is held)

      These letters will confirm the course and centre the student attended together with the mode of study.  They will also contain the dates for that course. These letters will not contain the overall result awarded.

      The fee for a Confirmation of Attendance Letter is £15 (for each course)

      To request confirmation of your attendance, please use the Confirmation of Attendance order form and return it to us via the contact details set out on the form.

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed form


      Transcripts/Official Confirmation of Results

      Can Registry provide me with a full transcript of a past result?

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed order form.


      Official Confirmation of Results

      The Registry can provide official Confirmation of Results for the following courses:

      • Bar Professional Training Course (this includes Bar Vocational Course
      • Graduate Diploma in Law (this includes Postgraduate Diploma in Law and Common Professional Examination)
      • Legal Practice Course (this includes Postgraduate Diploma in Laws and Common Professional Examination)
      • Master of Laws
      • Undergraduate or Postgraduate Bachelor of Laws
      • Professional Development Courses (where the information is held)

      These documents confirm the course, centre, mode of study and the academic year that the student studied.  They also provide the date of the final award on the course and the award achieved.  A list of subjects examined on that course is also included in the document.

      The fee for official Confirmation of Results is £25 (for each course)

      To request your official confirmation of results, please use the Confirmation of Results order form and return it to us via the contact details set out on the form.


      Transcripts of Results

      Due to changes to courses and recording systems and software, The University can only undertake to produce a copy of your transcript if you studied on one of the following courses commencing in 2002 or later.  Students who studied prior to that time can be provided with an official Confirmation of Result but The University may not be able to provide individual module results.

      • Bar Professional Training Course (this includes Bar Vocational Course)
      • Graduate Diploma in Law (this includes Postgraduate Diploma in Law)
      • Legal Practice Course (this includes Postgraduate Diploma in Legal Practice)

      • Undergraduate Bachelor of Laws
      • Master of Laws

      These transcripts give details of the marks awarded for each subject and each attempt at that subject, concession information and the overall result.

      The fee for a Transcript is £35 (for each course)

      To request a Transcript of Results, please use the Transcript order form and return it to us via the contact details set out on the form.

      Please note that if you request a Transcript of Results and you studied on a course earlier than 2002, it will only be possible to provide you with the

      Official Confirmation of Results


      Syllabus information

      Can Registry provide syllabus information in respect of a past course?

      The Registry can only provide full Syllabus information for courses for recent years.  However, much of this information remains relevant to the courses provided in previous years and some specific information is available for order courses.   

      The Syllabus information can be provided for the following courses and this provides an outline of the subjects covered on the course:

      • Bar Professional Training Course (starting in 2010 or later)
      • Graduate Diploma in Law (starting in 2002 or later)
      • Common Professional Examination (starting in 1997 or later)
      • Legal Practice Course (starting in 1993 or later)
      • Master of Laws

      The fee for Syllabus information is £25 (for each course)

      To request syllabus information, please use the Syllabus Information order form and return it to us via the contact details set out on the form.

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed order form.


      Certificates

      How can I get a duplicate / replacement certificate?

      All students are provided with their certificates following successful completion of their course.  The University certificates contain a security number and we will only provide one original certificate for each student for each course they complete.  

      The University can only provide a replacement or duplicate certificate in certain circumstances and only for courses starting in 2007 or later.

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed order form.

      Replacement of an inaccurate Certificate

      If The University made an error in the production of your original certificate (eg error in your full name), The University will be happy to reproduce the certificate, but this can only be done where the student returns the inaccurate original. However, this service is only offered to students who studied in 2007 or later.

      There is NO fee for a replacement certificate where The University has made an error on the original

      To request a replacement Certificate, please use the Replacement Certificate order form and return it to us via the contact details set out on the form, with the payment where required.

      Replacement of a damaged Certificate

      If your certificate is damaged, The University will provide a replacement, but this can only be done where the student returns the damaged original. However, this service is only offered to students who studied in 2007 or later.

      The fee for a replacement certificate due to damage is £30

      To request a replacement Certificate, please use the Replacement Certificate order form and return it to us via the contact details set out on the form, with the payment where required.

      Duplicate Certificate

      If you did not receive your certificate, The University may be able to provide you with a "certified copy".  However, this service is only offered to students who studied in 2007 or later.  

      If you request a Duplicate Certificate within a year of graduating, the fee for production of a certified copy certificate is £5.

      To request a Duplicate Certificate within a year of graduation, please use the Duplicate Certificate order form and return it to us via the contact details set out on the form.

      If you request a Duplicate Certificate more than a year after graduating, the fee for production of a certified copy certificate is £30.

      To request a Duplicate Certificate more than a year after graduation, please use the Replacement Certificate order form and return it to us via the contact details set out on the form.

      Lost Certificate

      If you have received your certificate but it has since been lost or destroyed in some way, The University will provide a 'certified copy' replacement.  However, this service is only offered for students who studied in 2007 or later.

      The fee for a replacement certificate due to loss is £30.

      To request a replacement Certificate, please use the Replacement Certificate order form and return it to us via the contact details set out on the form, with the payment where required.

      Unclaimed Certificates for Degree Programmes

      Not every student is able to attend the Graduation ceremony where the degree certificates are presented and current addresses are not always available.  Therefore for security reasons unclaimed certificates are kept on file.  

      If you did not attend the Graduation ceremony or have not requested your certificate following this ceremony, you may do so now by confirming your current address.  

      There is NO fee for forwarding your original degree certificate.

      To arrange for delivery of your Degree Certificate, please use the Degree Certificate order form

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed order form.


      Academic References

      How can I get an academic reference?

      Students requiring academic references should initially contact the Student Services department at the Centre where they studied. If the Centre is unable to locate details on the student, they will contact the Academic Registry for further information.

      Any students who require a reference and studied at The University prior to 2000 should email former-records@law.ac.uk with full details of when they studied on the course and, where possible, the names of personal or subject tutors. If we are unable to locate staff available to provide a reference, we will inform you of this and provide you with options of other documentation that you might find useful.

      Please be aware that all orders for documentation are processed in the order in which they are received.  We currently work a two-week turn around period, which commences from receipt of a completed order form.

      We undertake to contact you if we have any queries with your order, otherwise, please be patient as the staff involved do not work full time so there will not always be someone available to answer your enquiry.